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Audience Communications & Events
Privacy & Cookies Policy

Last updated: May 2020

Audience Communications & Events SA (“us”, “we”, or “our”) operates the www.audienceinc.ch website (hereinafter referred to as the “Service”).

This Privacy & Cookies Policy informs you of our policies regarding the collection, use and disclosure of Personal Data when you use our Service and the choices you have associated with that data. Please read it carefully.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

 

Definitions

Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Cookies
Cookies are small files stored on your device (computer or mobile device).

Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy and the applicable data protection legislation (the “Data Protection Legislation”), the Data Controller is Audience Communications and Events SA, established and operating in Switzerland.

Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Group
In relation to a company, that company, any subsidiary or holding company from time to time of that company, and any subsidiary from time to time of a holding company of that company.

Data Collection and Use

We collect and process several different types of Personal Data for various purposes to provide and improve our Service to you.

 

Types of Personal Data Collected

1. Contact Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Contact Data”). Contact Data may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number

We may use your Contact Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

2. Usage and Technical Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3. Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

4. Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. See our Cookies Policy for further information.

 

Use of Data

We use your Personal Data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
  • To carry out surveys to help improve the quality of the Services.


Legal Basis for Processing Personal Data

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law


Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

 

Transfer of Data to other jurisdictions

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Whenever we transfer your Personal Data into a different jurisdiction, we ensure a similar degree of protection is afforded to it by ensuring the appropriate safeguards required by the relevant Data Protection Legislation, is implemented.

 

Disclosure of Data

We may share your personal data with the parties set out below for the purposes set out in this Privacy & Cookies policy.

 

Internal Third Parties

Other companies in the Data Controller’s Group and who are based in other jurisdictions, including Canada, the United Kingdom and Singapore and provide services similar to the Services.

 

External Third Parties

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related functions or assist us in analysing how our Service is used.

We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Analytics tools
We use analytics tools to track the way that users interact with our website.

Hosted learning management solution services
We use a centralised platform to allow our users to access our communications and events information, media content and training.

Social Media Platforms
We may make your name and email address available to companies in order to advertise and market our services to you through other platforms on the internet (e.g. LinkedIn).

Creative agencies
We subcontract some of our creative services to third parties, and may provide them with your Contact Data in order to enable them to contact you.

 

Security of Data

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we comply with the security obligations applicable to us under Data Protection Legislation, we cannot guarantee its absolute security.

 

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

Under certain circumstances, you have rights under Data Protection Legislation in respect of your Personal Data. Audience Engagement UK Ltd aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to Personal Data exercise any of these rights, please contact us at info@audienceinc.ch.

No fee usually required
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Your legal rights:

The right to access your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. Where possible, you can access and update your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. We may need to verify the accuracy of the new data you provide to us.

The right to request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where Audience Communications & Events SA relied on your consent to process your personal information.

You have the right to complain to your local Data Protection Authority about our collection and use of your Personal Data. We would, however, appreciate the chance to deal with your concerns before you approach your Data Protection Authority, so please contact us in the first instance.

 

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: info@audienceinc.ch

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